Privacy Policy
Disclaimer
General Information Only:
All care has been taken in the preparation and compilation of this website; however, no responsibility is accepted for the information included on the website. Some information has been obtained from third parties and has not been independently verified. Accordingly, LJ Hooker NZ makes no representation, warranty or undertaking concerning the accuracy, completeness or currency of the information provided. Interested persons should make their own enquiries and satisfy themselves in all respects about any information that is of importance to them. LJ Hooker NZ accepts no liability, whether direct or indirect, for any loss or damage a person suffers because that person had directly or indirectly relied upon any information provided on this website.
Third-party websites:
This website may contain links to other websites which are not under our control. LJ Hooker NZ Real Estate has no knowledge of or control over the content, and availability of those websites, or of their privacy practices. We do not sponsor, recommend, or endorse the content of other websites linked to, or referenced from, this website.
New Zealand law:
The information on this website has been prepared to comply with, and is governed by, New Zealand law. It is only intended for use by persons within New Zealand’s jurisdiction. LJ Hooker NZ Real Estate does not make any representation that the information on this website complies with the law in any other country.
Cybersecurity:
Although we regularly update our cybersecurity and virus protection software, we do not guarantee that our website will be free from viruses or other malicious interference (such as spyware, malware, adware, ransomware and worms) that can damage your computer system and access your data.
Continuous access:
We do our best to keep this website running smoothly. However, we do not guarantee that access to the website will be uninterrupted. We accept no liability for any loss caused by the website being temporarily unavailable, either during its planned maintenance or due to technical or other issues beyond our control.
Copyright and IP:
Unless otherwise indicated, all information on this website is the property of LJ Hooker NZ Real Estate and is protected by copyright and intellectual property laws. Unless stated otherwise, you may access and download the materials located on this website only for personal or agreed-upon commercial use. The website may contain a number of trademarks which are owned by LJ Hooker NZ Real Estate or used with the permission of the registered trademark owner. Before using any material on this website that is identified as being subject to the copyright of a third party, you must obtain authorisation to use or reproduce the material from that third party.
Introduction
LJ Hooker Mosgiel is committed to protecting your privacy and personal information.
This privacy policy will help you understand what information we collect, how and why we collect that information, when we might disclose that information to third parties, how that information is stored, and how you can access and correct that information.
This privacy policy does not limit or exclude any rights that you have or may have under the Privacy Act 2020.
By using the products and services offered by the Company, engaging in our activities or otherwise providing us with your personal information, you consent to the collection, use, disclosure, storage, and processing of your personal information in accordance with this privacy policy.
What Personal Information Do We Collect
- Personal information is information about an identifiable individual.
- The type of personal information we will collect about you may include:
- Contact information: your name, phone number, email address, postal address, physical address;
- Documents that verify your identity and other personal details, such as your passport or driver’s licence number;
- Subscriptions/preferences: when you subscribe to receive our newsletter or updates, as well as content preferences to help us identify which material you want to receive.
- Billing or purchase information;
- Technical information: information about the device used to access the website or other social media sites, such as IP address, browser type, time zone settings and mobile network information.
If you choose not to provide your personal information when we ask for it, then we may be unable to provide you with the Products and Services, respond to your enquiries, facilitate property sales or purchases, manage listings, arrange inspections or appraisals, or comply with our legal obligations under applicable laws.
How We Collect Personal Information
We may collect personal information about you:
- directly from you;
- from third parties, including property listing websites (such as realestate.co.nz, Trade Me Property, and One Roof), social media and digital platforms (such as Facebook, Instagram, and Google Ads), referrals from other agents, enquiries submitted through our website, and from your legal representatives, lenders, or mortgage brokers; and
- from publicly available sources.
Directly from you
- We collect personal information directly from you when:
- You enquire about a property, appraisal, or our services;
- You attend open homes, inspections, or auctions;
- You enter into agreements with us, including agency agreements and sale and purchase agreements;
- you complete forms (online or in person), or communicate with us via phone, email, or social media; and
- You participate in promotions, competitions, or marketing activities.
From third parties
We may collect personal information directly about you from the following third parties:
- property listing websites (such as realestate.co.nz, Trade Me Property, and OneRoof) where you submit an enquiry;
- social media and digital advertising platforms (such as Facebook, Instagram, and Google Ads);
- enquiries submitted through our website;
- referrals from other real estate agents or third parties; your legal representatives, lenders, or mortgage brokers; and
- publicly available sources, including property records and local council information.
- Why We Collect Personal Information
- We collect your personal information for the following purposes:
- to respond to your enquiries and provide you with information about properties, appraisals, and our services;
- to market, list, and facilitate the sale or purchase of property, including arranging inspections, open homes, and negotiations;
- to manage and administer agreements and transactions, including preparing documentation and maintaining records;
- to communicate with you, including sending updates, service-related information, and marketing communications (where permitted);
- to verify your identity and comply with our legal obligations, including anti-money laundering requirements;
- to protect and/or enforce our legal rights and interests, including by monitoring suspicious or fraudulent activity and defending any claim;
- to co-operate with any government, industry, legislative, or regulatory authorities; and
- for any other purpose authorised by you or by the Privacy Act.
We will not collect your personal information for any other purposes, unless you have expressly consented to that purpose.
As a general rule, we only collect personal information for purposes that would be considered relevant and reasonable in the circumstances.
How We Share Personal Information
We may disclose your personal information to:
- related companies and our franchisor, including LJ Hooker New Zealand Limited;
- service providers who assist us in operating our business, including CRM providers, IT and cloud storage providers (such as Microsoft OneDrive), and marketing and administration providers;
- property listing and advertising platforms (such as realestate.co.nz, Trade Me Property, OneRoof, Facebook, Instagram, and Google Ads);
- professional advisors and parties involved in property transactions, including lawyers, conveyancers, mortgage brokers, lenders, building inspectors, and valuers;
- other real estate agents within our office and network;
- an actual or potential buyer (and its advisors) in connection with the proposed purchase or merger of any part of our business; or
- regulators, law enforcement bodies, government agencies, courts and other dispute resolution providers.
Currently, the following third-party providers are located overseas:
- Microsoft OneDrive (cloud storage services) is located in Australia and/or other jurisdictions where Microsoft operates data centres.
- CRM and real estate software providers (including platforms used to manage client and property data) located in Australia and
- digital marketing and advertising platforms (including Facebook, Instagram, and Google Ads) located in the United States and other overseas jurisdictions.
Where we disclose personal information to third-party providers overseas, we take reasonable steps to ensure that the recipient is subject to privacy safeguards that are comparable to those under New Zealand privacy law, including by entering into contractual agreements or relying on the provider’s privacy policies and security standards.
How We Hold and Protect Personal Information
Personal information is held in:
- Our CRM systems are used to manage client and property information
- secure cloud storage systems, including Microsoft OneDrive
- electronic systems used for communication and marketing
- physical files stored securely within our office (where applicable)
We take reasonable steps to protect personal information, including:
- restricting access to authorised staff only
- using secure systems and password protection
- maintaining internal policies and procedures for handling personal information
Some of our service providers may store data overseas. Where this occurs, we take reasonable steps to ensure that those providers are subject to privacy safeguards comparable to those under New Zealand privacy law.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, and as otherwise permitted or required by law. When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it.
Rights to Access and Correct Personal Information
Before you exercise this right, we may require evidence to confirm that you are the individual to whom the personal information relates.
If you request a correction and we agree that the correction is reasonable and we are reasonably able to change the information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.
If you wish to exercise any of these rights, please contact our Privacy Officer using the contact details set out in this policy.
We may charge a reasonable fee for providing access to your personal information. If so, we will advise you of this fee before processing your request.
How to Contact Us
If you wish to exercise your rights or otherwise have questions about this privacy policy, or you believe your privacy has been breached, please contact our privacy officer (details below).
Privacy officer: Paul Anderton
Email: paul@ljhmosgiel.co.nz
Address: 9 Factory Road, Mosgiel, Dunedin 9024
How to contact the Privacy Commissioner
If you are not satisfied with how we have handled your personal information, or wish to make a complaint to the Privacy Commissioner, you can do so by clicking here.
For more information on how to make a privacy complaint with the Privacy Commissioner, please click here.
General
We may vary this privacy policy from time to time, which will be updated on our website. We will provide notice of the change by uploading the updated privacy policy on the Website. After we provide that notice, you will be deemed to have accepted the updated privacy policy if you continue to use the Products and Services.
If any provision in this privacy policy is found by a court to be invalid, void, or unenforceable, whether under the Privacy Act or any other applicable law, such provision will be deemed to be deleted from this privacy policy, and the remaining provisions will continue in full force and effect.
This privacy policy was last updated on 27/03/2026.